Refund & Cancellation Policy

Last updated: 24 July 2026

1. Digital goods

VIP is a digital service delivered to your game account immediately after payment. Because access is granted instantly, this policy sets out clearly when a refund is and is not available.

2. When you can get a refund

We will refund you in full where:

• You were charged but VIP was never delivered, and we cannot deliver it within a reasonable time.
• You were charged more than once for the same purchase (duplicate transaction).
• You were charged in error, or by someone using your payment method without authorisation (subject to verification).
• We permanently shut down the server your VIP applied to, for reasons unrelated to your conduct, before your term ends — in which case we will refund the unused portion on a pro-rata basis or offer equivalent access on another Warsect server.

Requests under this section must be made within [[REFUND WINDOW, e.g. 7 days]] of the transaction.

3. When you cannot get a refund

• You have been banned or suspended for breaching our Terms. VIP is forfeited with no refund.
• You simply changed your mind after the benefits were delivered and used.
• You are dissatisfied with gameplay, player behaviour, a map wipe, or a balance change.
• Temporary downtime, lag, or a server restart.
• You gave an incorrect game account ID and the benefits were applied as instructed.
• The purchase falls outside the window in section 2.

This does not affect any non-waivable statutory right you have as a consumer.

4. How to request a refund

Email [[CONTACT EMAIL]] with:

1. The email address used at checkout and the order/transaction reference.
2. Your game account ID (e.g. SteamID64) and in-game name.
3. The date and amount of the payment.
4. A short explanation of the problem.

We aim to respond within [[RESPONSE TIME, e.g. 3 business days]].

5. How refunds are paid

Approved refunds are returned to the original payment method via [[PAYMENT PROCESSOR]]. Once approved, funds typically reach you within [[REFUND PROCESSING TIME, e.g. 5–10 business days]], depending on your bank or card issuer. We do not refund in cash or to a different account.

6. Cancelling a recurring subscription

If your VIP renews automatically, you may cancel at any time and you will keep access until the end of the paid period. Cancelling does not refund the current period unless section 2 applies.

7. Chargebacks

Please contact us first — most issues are resolved quickly. Raising a chargeback or payment dispute without contacting us may result in permanent removal of access across all Warsect servers, and we reserve the right to contest the dispute with evidence of delivery.

8. Contact

[[LEGAL NAME]] · [[BUSINESS ADDRESS]] · [[CONTACT EMAIL]]